Notwithstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements. We have sole discretion in deciding whether or not to accept returns.
We're dedicated at IndianWedding.com to offering you the best quality in our products and our service. We know that mistakes are sometimes made, though, and we're here to help remedy those problems.
If you've received a damaged item, please contact us by email within 3 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. It's very important that you DO NOT send the item back to us until you have spoken with one of our representatives; merchandise without a RETURN FORM will not be accepted, and no credit or replacement shall be given on such items.
If the item you received was not the item you ordered please contact us by email within 3 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. Once more, please DO NOT send the item back to us until you have spoken with one of our representatives; merchandise without a RETURN FORM will not be accepted, and no credit or replacement shall be given on such items.
Please be sure that all returns from a given order are done at one time. Only one Return Form will EVER be sent OR accepted for any one order, so please ensure that all returns from that order are reported at once. Any additional Return Forms received from a single order shall not be accepted and may constitute fraud.
Only under those circumstances may we consider returns.
Here are some helpful guidelines:
- Always email us first if you have a problem.
- Always be sure to report your problem within 3 days of receiving the item in question.
- Never send a returned item without the proper Return Form.
- Always report any and all problems associated with a single order at the same time.
- Be as specific as possible when describing the problem as all returned items are examined for defects.
- Any costs above the original shipping cost are the responsibility of the customer.
Refunds or credits will not be given for products that have been used or damaged by customer from misuse or neglect.
